Delivery, Set Up & Cancellations
We have a minimum hire amount of $250.00 for DIY orders from our Hallam warehouse and $400.00 for orders requiring delivery services.
Delivery
Your hire order must meet our $400.00 minimum for delivery services to be available. Your delivery fee is not included in the $400.00, this will be additional to your order of hired items.
For event locations more than 90+ kms one way from our Hallam warehouse, there is a minimum spend of $500.00 on hire items, this will not include your delivery fee.
A Day to Remember Event Hire is happy to deliver your hired items to your choice of location if your venue is no more than 1.5 hours one way. from Hallam, VIC. If your venue is beyond this radius please let us know so we can confirm if your items are able to be DIY.
Please take into consideration your price on delivery will include factors such as your venue location, petrol, tolls, staff time to unload items along with the amount and size of hired items and a late night pickup fee if picking up the evening of your event.
Please contact us for an accurate quote on delivery to your venue and we would be more than happy to assist you.
Collection of Goods
This is by appointment only as we are not a retail shop front and will be organised using the below as a guide.
Location:
15 Colrado Court, Hallam VIC 3803
Collections:
Fridays: 10am – 4pm
(unless arranged prior)
Monday: 10am – 2pm
(unless arranged prior)
Please note a late fee will apply for orders not returned by Monday at 4pm unless prior arrangement has been made with ‘A Day to Remember Event Hire’
Set Up & Pack Down
Minimum Set Up is 2 hours- $140.00, this includes Set Up and Pack Down and includes two staff members. Based on the information you have provided we will let you know if we think additional time may be required.
This does not include ‘A Day to Remember Event Hire transporting any items hired to your venue’.
If you only require our staff to Set Up or just Pack Down please contact us to discuss your requirements.
*Please note select Arbor’s and Backdrops must be set up by ‘A Day to Remember Event Hire’.
Cancellations
Please see below our cancellation policy breakdown which can be found in our Terms and Conditions of hire, which you will receive with your invoice.
All cancellations of either full orders or part thereof must be made in writing by the hirer to ‘A Day to Remember Event Hire’ and the following charges will apply:
All orders that are cancelled within the terms and conditions below, that are not rescheduled to a new date, will be charged a non refundable $100.00 cancellation fee. This is to cover previous time
corresponding with you, organising logistics and stock management, in some cases sourcing products etc.
If your event is rescheduled to a new date due to an unforeseen event (including a pandemic), your original items on your invoice may not be available for your rescheduled event date. If this is the case then you will be offered the chance to choose other available items for your new date to the value of the amount you have already paid, or a credit may be issued. This will be at our discretion based on the circumstance. No refund will be given.
If we have worked with you to reschedule your event to a new date after you have paid a booking fee, but you then cancel your event at a later date, you will not be entitled to a refund of your deposited moneys even if it falls within the below timeframe.
Please have a back up plan in place for instances where Melbourne is being Melbourne, as no refunds will be given for events cancelled or postponed due to weather conditions.
Cancelled 90 Days or more from the hire date- Your 50% booking fee refunded less $100.00 Cancellation fee.
Cancelled Between 30 – 89 Days from the hire date- 50% of total order will be charged (loss of booking fee).
Between 14 – 29 Days from the hire date- 75% of total order will be charged.
Between 0-13 days from the hire date- No refunds will be given and you will be charged 100% of your total order. This is due to the fact that these goods could not be supplied to another client.
If unforeseen circumstances occur and your event is unable to go ahead due to these such circumstances please contact A Day to Remember Event Hire as soon as possible to discuss alternate arrangements.
Please note refunds will NOT be given on any payments made unless the cancellation is 90+ days from the date of your event, less Cancellation fee, this is under any circumstance, including unforeseen pandemics.
Unless the event has been cancelled after having rescheduled once already, then no refund will be issued.
One date change is permitted under unforeseen circumstances, further costs may apply if a request is placed to move the date again. This is up to the discretion of A Day to Remember Event Hire.
If we have already rescheduled your event due to unforeseen circumstances and you then decide to cancel your order, even 90+ days in advance from the new date, you will NOT receive a refund of any
money’s paid.
Under special circumstances as decided upon by A Day to Remember Event Hire, a Credit Voucher may be issued to be used for money’s paid towards your original order within 12 months from cancellation, or your order transferred to a new date as agreed upon by both parties.
